FAQ

A: Decorating Den Interiors is a really unique concept. One of our professional decorators will come to your home in one of our specially-equipped Color Vans filled with thousands of samples of window treatments furniture flooring and accessories. Your decorator will help you select everything in your own home with your own lighting and with furnishings you’d like to keep. For every new client our initial consultation is always complimentary. Then for any following appointments you pay only for the items you select as long as we are choosing from one of our many suppliers. We do offer additional services at an hourly rate which may include: space planning furniture placement hanging pictures paint selection as well as personal shopping for remodeling projects. When your order is ready we come back with our team and install everything for you then have you and the family come in for the BIG REVEAL at the end! It is a fun and efficient process for us and our customers and you get all of the design services for FREE!

Q: How long have you been in business?

A: Decorating Den Interiors is a family owned company started in 1969. There are over 300 independently owned and operated franchises in the United States and Canada. Our franchise Denise Huff & The Oklahoma Design Team wast established in 2010. Our team has received several awards for design service and sales performance.

Q: How can you offer free design services?

A: Think of Decorating Den Interiors as a furniture store on wheels. We have thousands of samples that we bring to you in one of our Color Vans. Decorating Den Interiors works with more than 100 brand name manufacturers from across the globe providing fabulous furniture area rugs and accessories lighting window and wall coverings upholstery and custom bedding. We bring the world of home décor to you. We can offer free design services because of our ability to purchase items from our vendors at wholesale and sell at the manufacturer’s suggested retail just like local furniture stores.

Q: Is there ever an hourly fee?

A: Decorating Den Interiors offers a complimentary consultation and free design services as long as you are choosing from our vendors. We do offer additional services at an hourly rate which may include: space planning paint selection hanging customer’s own pictures as well as personal shopping for remodeling projects.

Q: What happens on my first appointment?

A: Before your first appointment we will email you a Pre-Appointment Packet. It includes some information about our business and our decorating experience. There will also be a few worksheets for you to fill out prior to your appointment that we will look over when we first arrive. They include simple checklists and short-answer questions that help us know what your decorating priorities are along with average budget estimates. One thing we like to do when we first meet a client for the first time is to take a quick tour of your home. This will give us a sense of the architecture the layout of your home your lifestyle as well as future decorating plans. Then we will sit down with you and go through the portfolio together so that you can see some of the work that we’ve done and we can see what styles you’re most drawn to. We cover a lot of information on that first appointment including design ideas priorities and budget ranges along with viewing “Before and Afters” in our portfolio to help get a sense of your style. At the end of the appointment we’ll discuss a Master Plan for your house listing your priority projects first and then discussing your first project in depth. We’ll also discuss budget ranges for that first project and set our next appointment to start working on it together. Now the fun begins!

Q: Why does my spouse need to be involved if I’m the only one who cares about decorating?

A: Home decorating can involve many types of changes to the interior or exterior of the house. In our experience we’ve found that any adults using the priority spaces have their own views either financially or aesthetically on how the spaces should be altered. Having all interested parties participate from the beginning stage can save time and potential frustration when making important financial and design decisions. We understand how valuable time is and if all adults who will be using the space can be there for at least your initial project we find that all parties are comfortable with the process and satisfied with the end result. In addition future projects tend to go more smoothly and efficiently.

Q: How do I choose the pieces for my project?

A: At your initial consultation your decorator will help you decide on a plan for your project including a list of priorities and a desired budget range. Then your decorator will come back with one of our Color Vans filled with thousands of samples of window treatments furniture flooring and accessories and will help you select everything in your own home with your own lighting and with furnishings you’d like to keep. Your design professional will narrow down selections of each priority based on your style and budget and you will be able to choose your favorites creating a truly customized room made just for you. Your professional will be checking availability while designing and since availability and pricing can change daily all of your priorities for that appointment will be selected priced out and ordered at the end of that appointment. Remember you pay only for the items you select as long as you are choosing from one of our many suppliers and you receive all of those design services for free!

Q: How do I determine a budget for my project?

A: Many people think that working with an interior decorator is expensive. However it doesn’t have to be. When you work with Decorating Den Interiors our initial design consultation is always complimentary – this is where we help you figure out your desired style project priorities and comfortable budget range. Since we work with a wide variety of products and suppliers we can help you determine a budget range that is comfortable for you based on your priorities. Once we’ve established your budget you can relax and know that everything we show you will fit within the budget you chose for your project.

Q: Is there a minimum or maximum project size?

A: At Decorating Den Interiors we have a pretty simple design philosophy: We believe your space should express your tastes and support your lifestyle. And the whole process should be as easy and enjoyable as possible. From choosing paint colors or accessories to remodeling or redecorating your entire home or business there is no project too large or too small. Just give us a call to get started!

Q: Why should I choose Decorating Den Interiors?

A: We listen to you! When Decorating Den Interiors arrives so does the excitement of creating a space that’s uniquely your own. From the comfort of your home (or your office if we’re working on a commercial project for you) our professional decorators provide expert guidance on colors materials textures finishes and furniture to arrive at the perfect solution for you and your environment. Decorating Den Interiors has been in business for over 45 years and we’re proud of the reputation of innovative design and exceptional customer service that we’ve built through those years. Each of our design professionals has the experience training and creativity to make us one of most sought after design firms. We bring the decorating ideas right to your door—at your convenience—and we do it all! From our initial design consultation to the final “Big Reveal” we will handle every detail of redecorating your home. Our products are among the highest quality in the decorating industry. You can take pride and have confidence in your purchases from Decorating Den Interiors. Your satisfaction with our products and workmanship is guaranteed. We stand behind each and every one of our decorating projects. We’re also happy to work with your budget and have many customers that like to work on their projects in stages. In addition our strong relationships with our manufacturers allow us to provide customers with the best value. The best part is not only do we come to you with the finest products available but you get the exceptional design services of trained professionals that know how to turn your dreams into reality and our design services are free!

Q: Will my decorator go shopping with me at local stores?

A: Decorating Den Interiors works like a furniture store on wheels and we do all of our design work in your home or office. We bring everything to you and you pick items from our many vendors in the convenience of your own space. For items we may not find in our catalogs we are happy to bring back accessories from our warehouse the day of your Big Reveal to work in with your existing accessories. For things we are unable to provide—constructional elements for remodeling projects such as sinks bath tubs etc.—we are happy to go shopping with you at an hourly rate.

Q: How can I be comfortable purchasing furniture without sitting on it?

A: This is one of the most common questions we get. Through the years we’ve developed a furniture selection system that we believe works very well for our customers. We begin our process by listening to you to create a design plan that suits your home your needs your design budget and your lifestyle. We also look at any existing furniture in which you feel comfortable and then can compare measurements including seat depth and seat height with the new furniture pieces we select. We understand that you might feel apprehensive about spending money on something you haven’t sat on or seen in person and in some cases customers feel more comfortable finding furniture on their own. However many customers tell us that it can be very difficult to find the best pieces for their room without compromising style (it can be hard for customers to even narrow down what style and silhouette would look best) color selection (you may find a style you like but it’s not in the color you had in mind) or size (if you’ve ever purchased a sofa that’s even 2” too long you know exactly what I mean!). Because our designers are professionally trained in furniture selection helping you choose the perfect pieces is their specialty. When customizing furniture for your space many times we create a floor plan to choose the best sizes and shapes and then together we choose the fabric and cushion style design and finish as well as fun pillows to pull it all together! Your furniture is such an important element in your rooms and we highly recommend doing it right the first time in order to avoid wasted money or returns disappointment and headaches! In addition we proudly stand behind our decorating projects and products.

Q: I’ve waited a long time. Why isn’t my project ready yet?

A: Decorating Den Interiors is a professional design service franchise. We will proudly and efficiently handle every detail of your project. Within those details the decorators and design assistants can only control so many of the steps that it takes to put your project together. In the design industry we must work alongside freight companies and supplier manufacturers that do their best to complete your orders without error. Unfortunately shipments occasionally come in with damages or may be delayed due to unforeseen backorders. Your decorator and team do their best to catch those issues before your delivery but these types of mishaps may lengthen the project completion time. Once your order is started your decorator will give you an estimated timeframe for completion but please note that situations out of our hands may lengthen the delivery date. Your decorator will keep you informed along the way. Please know that every person on our team strives to get every detail perfect for you in the most efficient manner possible. We want to take care of everything and make sure the process is easy and fun for you all the way to your BIG REVEAL!

Q: I work full-time. Do I have to take off work in order to work with an interior decorator?

A: Decorating Den Interiors’ decorators meet with working families regularly. We understand how valuable your time is. We simply ask that all participating adults be present during the initial one-hour consultation and during the following design selection appointment. After that initial project is complete we’ve found that decorators and their clients can work with more comfortable and accommodating schedules. Our decorators are dedicated to our customers and love working with you to create amazing spaces! With that in mind most of our full-time decorators take appointments during business daylight hours to ensure the best results by incorporating the proper natural lighting into the design. For those who simply cannot meet during business hours Decorating Den Interiors may have decorators on staff that take night and weekend appointments. Please request this accommodation upon calling to set up your consultation.

Q: Do you handle remodel projects?

A: Yes all of our decorators at Decorating Den Interiors are able to handle remodel projects. For any constructional elements that our vendors cannot provide (sinks hardware granite etc) if the customer requests we will happily work alongside a contractor of your choice for those selections at an hourly rate. If you do not have a contractor that you’d like to use for the labor we are happy to refer you to contractors in your area.

Q: Will you work with my contractor?

A: Yes as long as it is agreeable to all parties involved our decorators will work with your contractor of choice.

Q: What if I have challenges with the contractor to whom I was referred for my remodel project?

A: Decorating Den Interiors offers most of the products and installation for your interior and exterior “decorating” needs. However we do not sell or provide the constructional aspects for remodeling projects. For those elements your decorator can refer you to high-quality contractors or you are welcome to use any contractor with whom you feel comfortable. We understand that remodeling can be overwhelming in some cases so if you would like for your decorator to work alongside the contractor to help with choosing the construction elements of the remodel (such as sinks faucets granite cabinet glaze etc.) we do offer those consulting services at an hourly rate.

Please note that during remodeling projects there may be unforeseen issues arise that could raise costs or lengthen the project completion time. Please review these possibilities with your contractor prior to beginning your project. As a precaution it is recommended to leave room in your budget and time in your deadline for unexpected additions. Please also note that referred contractors are not part of the Decorating Den Interiors franchise and your decorator can not be responsible for 3rd party actions. We refer contractors to our customers as a courtesy when requested.

Q: Where are you located?

A: Decorating Den Interiors has franchises all over North America! The Oklahoma Design Team studio is located in Norman and we serve customers throughout the OKC Metro as well as rural areas within a 2 hour radius in Oklahoma. Our design studio is not open to the public since we do the majority of our design work at our customer’s home or business. Our customers are always welcome to schedule an appointment to come take a tour of our studio.

Q: Can I request a rush on my project?

A: If you have an urgent timeframe for your project please pass that along to your decorator during your initial contact and we will do our best to accommodate you. We can request a rush with many vendors but unfortunately not all items can be rushed. Our decorators and design assistants work alongside freight companies and supplier manufacturers that do their best to complete your orders without error and in a timely fashion and regrettably we have no control over freight damages or items becoming back-ordered. Your decorator and design assistants do their best to get your items to you within the timeframe originally stated at purchase and if there are unforeseen delays to keep you updated. Just like you we can hardly wait for your Big Reveal day!

Q: What if I order something and I don’t like it after it comes in?

A: After over 45 years as a leader in the home furnishings and interior decorating industry our reputation remains at the highest possible level. Each of our design professionals has the experience training and creativity to make us one of the area’s most sought after design firms. Our design appointment process ensures each customer that they will love their project because THEY help design it! Your decorator will narrow down the best design solutions for you based on your style and budget and then YOU choose your favorites. This way when the project is complete the space truly reflects your personality. We enjoy customizing each project based on your particular style. Given our vast range of suppliers and the products they offer we do order products specifically for each customer and cannot carry all of our products in stock. In the rare occasion that a product is not met with satisfaction defective items will be replaced at no cost to you or exchanges may occur with possible restocking fees.

FAQ

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